# Privacy Policy — Chicago Works: 311 Reporter
**Last updated: October 14, 2026**
Chicago Works: 311 Reporter is developed by Dimitrios Tragas (\"2pensmedia Inc.\", \"we\", \"us\"). This policy explains what information the app handles and why.
## Information We Collect
We do not require you to create an account to use Chicago Works: 311 Reporter unless a feature explicitly asks for one. Depending on how you use the app, the following may be collected automatically:
- **Device information** — device model, operating system version, language, and app version, used for compatibility and crash diagnosis.
- **Identifiers** — a device advertising identifier (IDFA/GAID) if you allow tracking, or a limited non-tracking identifier if you do not.
- **Usage analytics** — anonymized events (screens viewed, features used, session length) that help us improve the app.
- **Approximate location** — inferred from IP address for regional content and ad relevance; we do not collect precise GPS location unless a feature clearly requires it and asks first.
## Advertising
Chicago Works: 311 Reporter may show ads served by Google AdMob and its mediation partners. Ad providers may use device identifiers to serve and measure ads. On iOS, we ask for permission through Apple\'s App Tracking Transparency prompt before any cross-app tracking identifier is used; if you decline, you still get ads, just less personalized ones. You can also adjust ad personalization in your device settings at any time.
## Notifications
If you enable push notifications, a push token is stored with our notification provider so we can deliver them. You can turn notifications off in your device settings whenever you like.
## Purchases
In-app purchases are processed entirely by Apple or Google. We never see or store your payment details.
## Children
Chicago Works: 311 Reporter is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
## Data Retention & Your Rights
We keep analytics data only as long as needed for the purposes above. Depending on where you live (including the EU/EEA under GDPR and California under CCPA/CPRA), you may have rights to access, correct, or delete personal information, and to opt out of the sale or sharing of it. To exercise any of these, email us — we respond to every request.
## Changes
If this policy changes materially, we will update the date above and, where appropriate, notify you in the app.
## Contact
Dimitrios Tragas — tragas.d@gmail.com